Privacy Policy

1. Introduction

We Prayag Online Grocery Store have provided this Notice to help you understand how we collect, use, and protect your information when you visit our website or communicate with us by phone or e-mail, etc. If you have any queries about this notice or need more information please do not hesitate to contact us at: prayagexclusive@gmail.com 

 2. What personal information may we collect about you?

We obtain most of your information directly from you, either through our website or Mobile Application. However, we may also collect information through cookies when you visit our website. The information we collect includes your full name, address, email address, and contact details when you submit an inquiry via the Contact Us page on our website and Mobile App. We also collect your Prayag Online Grocery Store account passwords and customer numbers, information on your purchases and account balance, as well as your login information and products you have viewed or searched.

 3. How do we use your personal information?

If you visit our website, use our services, apply for jobs, or communicate with us, we collect and use your information. The reason for collecting your information depends on our relationship with you. We may collect information due to legal requirements, contract obligations, or our legitimate business interests without overriding your rights or interests.

Effectively respond to your queries.
We will use your information to inform you about your purchased goods, our services, and similar goods or services that may interest you. We may also suggest and recommend goods or services that could be of interest to you.

We may anonymize the data we hold about you or your business and share it with our suppliers for their own reporting or marketing activities.

 4. Special categories of personal information

Certain personal data is given special protection due to its sensitivity, including information about health, race, politics, religion, sex life, genetics, trade union membership, and criminal convictions

"We ensure appropriate measures are taken to obtain explicit consent or another legal basis before holding, using, and retaining sensitive personal information."

5. Who has access to your personal information?

Prayag Online Grocery Store. These third parties may perform functions on our behalf, and support our systems, operations, and/or processes. We may also use sub-contractors for technical, payment, and delivery services.

Law enforcement and regulatory bodies can legally access your information from credit reference agencies and background check providers for crime prevention, offender prosecution, and tax assessment or collection.or assets, or to enforce or apply our Terms of Use or Terms and Conditions of Sale.

 6. Information security and International Transfers

Prayag Online Grocery Store takes privacy and security seriously, implementing technical and organizational measures to safeguard personal information. Transparency is key to their approach.

We inform our customers about the international use of their information. At Prayag Online Grocery Store, we have a rigorous selection process for our suppliers and enforce strict security requirements for the storage and transfer of personal information in our contracts.

7. How long will you keep my personal information?

 We promise to only keep your personal information for the necessary amount of time to fulfill legal or reporting obligations. If you have any inquiries regarding data retention, please reach out to us at prayagexclusive@gmail.com

 8. Changes to this notice

This notice is subject to change as our business evolves. An effective date for the notice is provided at the end to help you stay informed. 

9. What rights do I have about my personal data?

 To exercise privacy rights, send a written request and verify identity for security purposes. Rights are outlined below.

1. The right to correct and update the information we hold about you. If the data we hold about you is out of date, incomplete, or incorrect you can inform us and your data will be updated.
2. You have the right to update and correct any outdated or incorrect information we possess about you. If necessary, please inform us and we will update your data accordingly.
3. If you wish for us to stop using your data, you have the right to request its erasure. We will confirm whether it has been deleted or provide a reason for why it cannot be deleted, such as a legal obligation or a legitimate business interest.
4. Individuals have the right to request that their personal data be stopped from being processed. If a request is made, a response will be sent indicating if the request can be fulfilled or if there are legitimate reasons to continue processing the data. It is possible for the data to still be held even after the right to object has been exercised, for the purpose of complying with other rights or legal claims.
5. The right to data portability. You can request that your data be transferred to another controller.
6. The right to request restriction of processing of your data. This enables you to ask us to suspend the processing of your personal data: 

• If you want us to establish the data’s accuracy;
• Where our use of the data is unlawful but you do not want us to erase it;
• Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;
• You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

7. You have the right to withdraw your consent at any time if we are using your personal data based on your consent.

 10. Consent

When requesting consent to hold personal information, we will ask for written confirmation and provide details on why the information is being collected, how it will be used, who will have access to it, and your rights as a data subject. If consent is given, it can be withdrawn at any time in writing. If consent is withdrawn, we will stop using the information unless there is a legal obligation to continue using it.

 11. Use of Cookies

Prayag Online Grocery Store utilizes cookies to enhance your browsing experience.

 11. What can I do if I am not satisfied with how my personal information is processed?

 We prioritize fairness and legality in collecting your information and employ strong security measures to protect it. For any concerns or further information, please contact us.